Policies The Sylverwear Collections

Order and Purchase Policies

Find here information about our order and purchase policies. If you need more information use the form on this page to contact us.

Payment and Order Processing

You can order SYLVERWEAR jewelry online or by calling us at 202-722-2957. We accept Visa, MasterCard, American Express, Discover cards.

Shipping

All items are shipped via UPS, FedEx or USPS overnight or ground. The shipping charge will be indicated at the time your order is placed. Please allow a maximum of 2 to 4 weeks for delivery.

Sales Tax

All orders with a Washington, DC shipping address will automatically be assessed the appropriate sales tax.

Rentals

Sylverwear is happy to lease the use of it's one-of-a-kind and limited edition jewelry to qualified production companies, theater groups, modeling agencies, etc. Call us for more details at 202-722-2957

Repairs

Sylverwear offers a (1) one year repair policy on all of our jewelry. Repair fees are assessed based on materials required.   In the event that the materials are no longer available to us to make the identical repair, we will make something comparable to the design/collection originally purchased.   Call us at 202-722-2957 and we'll fill you in on the details. Some restrictions apply.

Terms and Conditions

SYLVERWEAR is handcrafted, one-of-a-kind and limited edition jewelry. All items are sold on a first come, first-serve basis. If an item on this web site is unavailable, we'll be happy to discuss other collections from our private showroom. It's important to note that NO TWO PIECES ARE MADE EXACTLY ALIKE. These differences are an inherent part of the handcrafting process. Each creation is subject to the availability of materials. The shape and size of the gemstones and beads may vary.

Refunds and Returns

As all our jewelry is one-of-a-kind and limited editions, returns are accepted for repair or replacement only.   See our Repair Policy on this page.   Returns of defective merchandise, i.e. clasps, findings, are accepted for repair or replacement ONLY.

Refunds will be made within 15 days of purchase on unworn merchandise with a receipt.  Sylverwear stands 100 percent behind the quality and workmanship of all of our jewelry creations.

Special and Custom Orders

The initial price quote for any custom or special order is an estimate only. The final price of a custom order is calculated after production is completed. Shipping fees are determined at this time as well.

Deposits and /or full payment is required at the time the order is placed. Custom order deposits are non-refundable.

Please allow 4 to 6 weeks for completion of the order unless otherwise specified. All orders must be paid-in-full prior to shipment.